(10 FAQs) (10 FAQs)

1. Check out these 10 FAQs about JCPenney – you may be surprised at what you learn!
2. From insider tips to store policies, get the scoop on JCPenney with these 10 FAQs.
3. Are you a JCPenney fan? Get to know the company even better with these 10 FAQs.


What is JCPenney’s return policy

If you’re not happy with your JCPenney purchase, we’re here to help. You can return most items sold by JCPenney in store or online within 45 days of the original purchase date. Exceptions apply to certain categories, such as final sale items, furniture, major appliances, and custom window treatments. For these items, please see below.

How to Return an Item

To return an item purchased from JCPenney:

Bring the item and your sales receipt or gift receipt to a JCPenney store near you.
For items purchased online, call us at 1-800-322-1189 to initiate a return. You’ll need your order number and the email address used to place the order.

Online Returns
An item purchased on may be returned either to a JCPenney store or by mail. Shipping and handling charges are not refundable except if the item is damaged or defective when received by you. When returning an item by mail that was purchased online, enclose a note explaining the reason for the return and indicate whether you would like a refund or exchange. If you do not have your packing slip or original receipt, please include your full name, address, phone number, and email address inside the package so that we can process your return as quickly as possible. We will refund shipping costs only if the return is a result of our error. Please note that it may take up to two billing cycles for the credit to appear on your credit card statement.

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In-Store Returns
We accept returns for most items purchased in store within 45 days of the original purchase date as long as you have your sales receipt or gift receipt. Exceptions apply to certain categories, such as final sale items, furniture, major appliances, and custom window treatments. For these items, please see below.


How do I contact JCPenney customer service

If you need to contact JCPenney customer service, there are a few different ways you can do so. You can call them at 1-800-322-1189, chat with them online, or send them an email.

When you call customer service, be sure to have your order number or product number handy so they can help you faster. If you’re chatting online or sending an email, be as detailed as possible about your issue so they can help resolve it for you.

JCPenney customer service is available Monday-Saturday from 7am to 10pm CST, and Sunday from 10am to 7pm CST. So if you have any issues with your order, or just need some help finding the perfect product, don’t hesitate to reach out to them!


What are JCPenney’s store hours

The store hours for JCPenney vary by location, but most stores are open from 10am to 9pm Monday through Saturday, and from 11am to 6pm on Sundays. Some stores may have extended hours on weekdays and weekends, so it’s always best to check with your local store for their specific hours. You can also find the store hours for your local JCPenney by visiting their website and using the store locator tool.

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Does JCPenney offer free shipping

Yes, JCPenney offers free shipping on orders over $99.


How often do JCPenney sales occur

Sales at JCPenney typically occur every week, with new deals and discounts appearing each Wednesday. However, the retailer also offers special sales throughout the year on holidays and during seasonal clearance events. JCPenney cardholders can also take advantage of exclusive deals and offers.


How can I save money at JCPenney

If you’re looking to save money at JCPenney, there are a few things you can do. First, make sure to sign up for their email list. This way you’ll be among the first to know about any sales or promotions they’re running. You can also follow them on social media, where they often post coupons and deals. Additionally, JCPenney offers a price match guarantee, so if you find an item cheaper somewhere else, they’ll match it. Finally, don’t forget to sign up for a JCPenney credit card. This will give you additional savings, as well as access to exclusive cardholder deals.


What forms of payment does JCPenney accept

JCPenney is a retail store that offers a variety of products and services. Customers can use cash, checks, debit cards, and credit cards to pay for their purchases. JCPenney also offers financing options for customers who want to buy items on credit.


What is the JCPenney Rewards Program

The JCPenney Rewards Program is a great way to save money on your favorite JCPenney products. By signing up for the program, you can earn points for every dollar you spend at JCPenney. These points can be redeemed for discounts on future purchases, or even for free items. The more points you accumulate, the greater the savings!

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Can I use a coupon on clearance items at JCPenney

Yes, you can use a coupon on clearance items at JCPenney! However, there are a few things to keep in mind. First, some coupons may exclude clearance items. Second, clearance prices are typically final sale, so you won’t be able to return the item if it doesn’t work out. Third, clearance items are often in limited quantities, so if you see something you like, you should grab it before it’s gone!


What is JCPenney’s price adjustment policy

If you find a lower price on an identical item at a competitor store, JCPenney will adjust the price for you. The item must be the exact same item sold at JCPenney and the competitor store, and it must be in stock at both stores. The price adjustment will be given as a JCPenney gift card.